This past Saturday, our Xbox 360 started flaking out while we were playing FIFA ‘09. The video got a bit fuzzy, and we started getting lines across the screen. When we re-started the Xbox, the problems went away for a bit, but then came back. Not long thereafter, the kids reported to me that the Xbox was broken. When I went upstairs, I discovered that they were right.
The console was reporting a “System Error,” and directing us to contact Xbox support. At the bottom of the screen was an error code — E74 — and the 4th quadrant of the lighted ring around the power button was blinking red. Armed with that information, I logged on to Xbox support and was greeted with an unhappy message that our warranty had expired even though we bought our Xbox less than a year ago.
I promptly called Xbox support and was told that:
- they’ve extended the warranty for the E74 error (and a few others) from one to three years, and
- they’ll send me some info by e-mail on how to correct the warranty expiration date
So now we have to ship our Xbox back to Microsoft and wait 2-3 weeks. The good news is that the repair will be free, and they’ll cover shipping both ways. On top of that, we’re covered against similar problems for another 2+ years. The bad news is that the info on how to correct the warranty expiration date never showed up, so I’ll have to get back in touch with them.
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