Sony LCD TV Screen Goes Black When Watching a DVD Over HDMI

by Michael on March 14, 2010 · 37 comments

As I noted in an earlier post, we recently bought a new Sony Bravia LCD TV – the KDL-46W5100 to be exact. Unfortunately, in the time we’ve owned it, I’ve the screen has gone black a couple of times while watching a DVD. Worried that we might have a defective TV, I decided to investigate.


UPDATE – PROBLEM SOLVED: I replaced our cheap Philips HDMI cable with this 6′ Mediabridge HDMI cable, and everything works perfectly. Note that this cable is also available in 3 foot, 10 foot, and 15 foot lengths. Click through for more details on solving the black LCD TV screen problem.

The black screen problem

Just so we’re all on the same page, I’ll start by describing the “black screen” problem in a bit more detail…

For starters, we have our DVD player (Denon DVD-557) hooked up to the TV with an HDMI cable. The DVD player is also hooked to our home theater receiver (Denon AVR-687) for surround sound.

As for the black screen, every once in awhile when watching a DVD, the video completely drops out and the screen goes black for a few seconds. The audio seems to be okay, but I can’t really say for sure as we run that through the receiver instead of the TV.

A possible solution?

While I haven’t been able to solve this problem – yet – it seems to be a fairly common issue when the video signal is delivered to this particular TV via HDMI. Apparently the video signal is susceptible to power fluctuations (such as when major appliances turn on/off) and this TV is a bit finicky when it comes to signal quality.

One suggested solution has been to connect the DVD player using something other than an HDMI cable, but I’m not interested in doing that. Another possible solution would be to plug the DVD player and/or TV into an uninterruptible power supply (UPS) to “clean up” the power source.

We already have everything plugged into a surge protector, but I’ll probably try a low-end UPS (like this one or this one or this one) before trying anything else.

I guess a third possibility would be to try a different HDMI cable, though I’m not sure that would make a difference as the problem appears to be fairly widespread and not associated with a specific type/brand of cable.

UPDATE – PROBLEM SOLVED: I replaced our cheap Philips HDMI cable with this 6′ Mediabridge HDMI cable, and everything works perfectly. Note that this cable is also available in 3 foot, 10 foot, and 15 foot lengths. Click through for more details on solving the black LCD TV screen problem.


{ 37 comments… read them below or add one }

Samuel Tremblay March 26, 2010 at 11:09 am

Hello,

I have a Sony Bravia LCD Tv too and I have the same problem. I use it with the Western Digital HD Media player to play slideshows and sometimes the screen goes black for maybe a second or two. Have you find any solution to the problem?
Thanks
Sam

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Rajendra October 13, 2014 at 3:52 am

Replace HDMI cable with a good quality one , one little more expensive or branded.

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Michael April 9, 2010 at 3:04 pm

I’ve just started having the same problem whilst playing my xbox through HDMI. The screen will go black and picture will come back after a few seconds. The HDMI and Dolby wording will appear when the picture comes back on. My TV is a Sony Bravia KDL37W5500. Only had it 2 weeks but this has never happened before today.

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Steve April 29, 2010 at 7:08 am

I have this same problem with a KDL 46V5100. I’ve been dealing with Sony customer service for months now with no resolution. I finally got them to replace the TV, but am still having the same problems. This happens regardless of the input used…whether it’s my DVD player, or Satellite receiver…both are on HDMI however. The fact that it’s my second tv with the same problem leads me to believe that the original poster might be right in his belief that it’s a power issue. Has anybody had any luck with using a UPS as was suggested in the original post? Also, I wonder if it’s a UPS we need, or a power conditioner? If anybody has found a solution that works, please post it here as I am at my wit’s end with this. Sony’s customer service has been terrible, and after dealing with the CS reps numerous times, I will probably never buy a Sony product again.

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Rajendra October 10, 2014 at 1:02 am

Well, I tried with two different brands of TVs – Samsung and now Toshiba. Problem remains same, with the TVs going momentarily blank when doorbell is rung.
Strangely this happens only with LED TVs. Mine were (32 inch). However, I have used same STB via HDMI on a 21 inch old LCD TV , but there it is fine, no problem at all. May be the modern smart TVs are a little too Smart :).. I experimented repairing the electrical lines but no luck..

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Rajendra October 13, 2014 at 3:54 am

Replace HDMI cable with a good quality one , one little more expensive or branded. It works..

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sean May 11, 2010 at 1:09 am

I have had the same prob too. I put the PS3 through the reciever for surround sound using hdmi cables. hdmi from the ps3 to denon reciever to TV. after about 10 min the screne will flas and then go black, and it will read my output on my tv. Now when i atatch the hdmi cable directly to the tv from the ps3 it works fine. so im wondering if the calbe is bad. any ideas?

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Tommy May 13, 2010 at 10:53 am

i have the same problem too! My sony lcd screen did black up from time
to time.although i restart my lcd tv but that still doesnt fix,the problem still
exist.any solutions?

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Rebecca May 14, 2010 at 7:35 am

I purchased a 40″ widescreen Toshiba LCD just over a week ago and noticed the same problem – the screen intermittently goes black for about a second, the sound is still on and the picture comes back. I was wondering if it’s the PVR I’m using (although it wasn’t an issue with my last television, a non-LCD). I was also considering taking the TV back and exchanging it but it seems that won’t solve the problem.

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Rajendra October 10, 2014 at 1:03 am

no it wont solve , bad luck..

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Tony June 5, 2010 at 7:10 pm

I’m having a similar problem w/ a 7 year old Sony HD projection tv. When I attempt to play a dvd, about 2/3′s of the screen goes black. If anyone has an answer, it would be much appreciated.

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Burly July 18, 2010 at 3:21 am

I am also having a problem with my Vizio TV and PS3. My screen will go black every 30 minutes or so, showing the resolution while the audio remains playing. This does not occur while the HDMI is running through the local cable set-top which leads me to believe that something is incorrect in the delivery of signal from the PS3 or along those lines. Interested to see if anyone here finds a solution.

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Roar July 26, 2010 at 2:21 pm

I’m having the same problem with a Toshiba Regza TV…
I have one HDMI cable hooked up to my PS3 – No problem whatsoever.
My LG dvd player and surround on the other hand, keeps blacking out every 30 seconds or so, just like mentioned by those above. I’ve tried changing every conceivable setting on both the TV and DVD player, but to no avail. I don’t think it’s the HDMI cable, nor do I think it’s because of any interference, seeing as the one connected to the PS3 works like a charm… This problem is starting to piss me off! Sometimes it goes completely bonkers; blinking more often than not, other times it blinks one or two times during a move… Someone please figure out a solution to this damn problem! :-P

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Rajendra October 13, 2014 at 4:22 am

Replace HDMI cable with a good quality one , one little more expensive or branded.

Reply

Mike September 2, 2010 at 3:12 am

I’ve got a my PS3 slim hooked up via HDMI to my Sony receiver, STR-DH710, with is in turn hooked up via HDMI to my Sony Bravia 46″ EX500. However, when I play games on my PS3 the screen flickers black for a second, then goes right back to normal; audio appears to be fine. This is somewhat aggravating; any tips?

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Bruce Lee September 13, 2010 at 11:22 am

I kung fu my Sony TV to death. It piece of crap. Garbage!

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Mark_S September 16, 2010 at 12:09 am

I had this problem with numerous ps3′s but also dvd players and other equipment using hdmi. The solution for me was the choice of hdmi cable. Although a lot of people say it makes little difference, I pesonally found the cheap black plastic type cables were causing the issue. Their connection jacks oxidise quickly and theyre thin and crappy. I purchased a more expensive gold plated equivilent, ( The type of cable with really thick tubing ) problem solved. One possible solution for anyone reading.

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Rajendra October 10, 2014 at 1:08 am

Which brand of HDMI Cable was it dear?. I am only left to experiment this one.. Other trail and error methods I have already done.

Would really thank u , if this works..

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Brian from Georgia December 23, 2010 at 6:24 am

Similar problem with my new Sharp 60″ 240hz LCD. No problems with HDMI connection of my satellite receiver, but when I am trying to watch a DVD on my Samsung up-converting DVD surround system (1K watts), the problems start. After about the first 11-12 chapters the video signal craps out for 1-2 sec, the input icon flashes and the picture comes back. From that point on it happens more frequently until near the end of the movie when it’s going out about every 2-3 minutes. It is a major pain in the … What is causing this? I have changed inputs, HDMI cables, and nothing works. Help!

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Brian from Georgia December 23, 2010 at 11:33 pm

Can anyone tell me how to remove the glue-like residue left over after the the plastic wrapping was removed from my TV. It was a protective skin covering the frame around the screen. It clung like electro-static saran wrap. It peeled off easily but left a residue behind that will smear and probably come off after a few hours of rubbing with a cotton cloth, but jeez…Can anyone enlighten me on some sort of cleaner I can use that won’t harm the TV in any way? Isopropyl alcohol/water and distilled vinegar/water does nothing, won’t even phase the residue. Any suggestions?

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Rajendra October 10, 2014 at 1:11 am

u r an a**hole and don’t know the etiquette of blogging.. Go and find the correct topic u dumb.

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serg February 7, 2011 at 1:13 am

some one please help, i have 1997 plasma sony model KP-61S35 that the screen gos black for a second and works for bought a minute can anybody help me with this problem thank you

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Jutta February 20, 2011 at 11:58 am

I have a portable dvd player not hooked up to a tv and have the same blackout problems also I would like to get a brighter picture any ideas on either one oe these problems?

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Rudy March 1, 2011 at 11:28 pm

I too have the same problem with Sony 46″ EX400 when connected through a Onkyo TX-SR607. Could it be due to Intelligent picture plus feature? Sometimes Sony automatically cuts of crappy signals.

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OBDM March 15, 2011 at 6:43 pm

I have just experienced a black screen on my Song Bravia 40″. Watching regular cable, no HDMI and the screen went black but the sound was still there. Switched over to the the HDMI channel and booted up the xBox, got sound but no screen. I turned off the TV and turned it back on, still got a black screen.

Then I unplugged the TV from the power stripe for 15 seconds then plugged it back in.

Picture came back.

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Ross April 27, 2011 at 8:27 pm

I also had the tv failing to recognize the HDMI inputs. I knew it wasn’t my xbox or the cable because the both worked with other devices. Unplugging the tv for 30 seconds and firmly plugging it back in restored the HDMI inputs.

Give it a try if your are experiencing the above.

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nic May 12, 2011 at 2:47 pm

i have been having this problem my sky hd is running with hdmi and my ps3 my tv is a wharfedale and after 20 mins it goes black but sound is still there i have had 4 new hd sky boxs and within a week its doing same so i think its the tv but reading all of these i am not sure

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Joe May 26, 2011 at 8:32 pm

I was wondering, has anyone tried the cable posted as a solution? I already ordered it but I was wondering if anyone else has tried it before and if it has fixed their problem? Hopefully this works.

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joe August 20, 2011 at 8:18 am

when sony 46 in. is turned on the left side of the screen a picture appears and the right side no picture, just has black horizontal lines until the set warms up and at that point a full picture becomes visable.
this occurs regardless of whether the dvd player is or isn’t in use.

any clues?

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Darrk October 19, 2011 at 4:51 pm

i have a 56′ Toshiba MX195 DLP tv. it’s highest output is 1080i. my cable box is connected through a cheap HDMI cable and works fine in 1080i. the tv has worked great for months then recently whenever i’m playing my PS3, i get the “black screen” but am able to hear the sound no problem. now the problem is i can start my PS3 fine and see the XMB (menu screen) clearly, but as soon as i start up a game it goes black. i think it has something to do with the resolution changing from the PS3′s 1080i XMB (on my tv) to possibly a 720p game but it has worked fine in the past? i’m using a HDMI monster cable to connect the PS3 to the tv but have tried switching the HDMI cables but with the same results. i also tried unplugging the tv for several minutes to several hours, changing/resetting the tv to default setting, changing/hard resetting the ps3 to default setting, changing the power strip, and singing in the rain to no avail. it all works fine on my little bedroom tv so it’s not the PS3 or cables. help please?

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Luis November 21, 2011 at 1:34 pm

Have you tried updating the tv`s system software, i had the same problem with my lcd tv that might be the solution for your issues.

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Paul February 1, 2012 at 9:38 pm

I updated my TV’s firmware and it resolved my issue. Sylvania had a firmware update specifically for the TV’s imcompatability with some HDMI cables.

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Nando March 15, 2012 at 3:01 am

I have a LCD Bravia kdl46v5100 and just today a start having this problem I have my ps3 with a audio quest vodka hdmi cable to my tv and for surround a use optical to my reciver, it goes black and them comes back like when you switch between inputs, I also recently update it the firmware I download it from Sony page, I buogh the tv like 3 years ago from best buy and bought a 4 years warranty, so I’m thinking in taking the tv to the store and see what happens.

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Ronald September 21, 2012 at 9:04 pm

Try setting the DVD / BluRay player to 1080i or lower instead of 1080p. I just noticed that solved the problem for me, even though both my AV receiver, BD player and TV should all support 1080p.

In my Sony BD player it was set to AUTO, which switched to 1080p and the black screen issues appeared. I switched it to 1080i and watched the whole movie without any issues…

I suspect the receiver is the problem, as connecting the BD directly to the TV doesn’t give any problems.

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Rajendra October 13, 2014 at 4:16 am

Replace HDMI cable with a good quality one , one little more expensive or branded.

Reply

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