iPhone Cannot Connect to Cellular Data Network

by Michael on October 4, 2012 · 0 comments

Last night I had my old iPhone re-activated. It was our oldest son’s birthday and he wanted nothing more than a smartphone to replace his old “feature” phone. Since none of us are eligible for an upgrade, this was the cheapest path.

This morning I got a text from him on the way to work. Apparently he’s been unable to get on the cellular data network. When he tries to load a page in Safari, he gets an error along the lines of:

“Could not activate cellular data network.”

And then a message about him not being subscribed to cellular data service. But he is. I was there and watched the AT&T guy activate the phone and (supposedly) add the 3GB data pack.

My advice was to do the standard thing when you’re having network issues:

  1. Open the “Settings” app.
  2. Tap to access the “General” settings.
  3. Scroll to the bottom and tap “Reset”.
  4. Select “Reset Network Settings” and agree.
  5. Wait for the soft reset to complete.

Unfortunately, that didn’t help. He still can’t connect to the data network. Unfortunately, it looks like we’ll have to call AT&T for a resolution. I’ll update when I know more.

For the record, I’ve heard of a number of people having this sort of problem with the iPhone 5 on all major carriers (i.e., AT&T, Verizon, and Sprint). In this case, we’re talking about an iPhone 4 (from when I upgraded to an iPhone 4S last year), though I did update it from iOS 5 to iOS 6 before re-activating it.

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