Last night I had my old iPhone re-activated. It was our oldest son’s birthday and he wanted nothing more than a smartphone to replace his old “feature” phone. Since none of us are eligible for an upgrade, this was the cheapest path.
This morning I got a text from him on the way to work. Apparently he’s been unable to get on the cellular data network. When he tries to load a page in Safari, he gets an error along the lines of:
“Could not activate cellular data network.”
And then a message about him not being subscribed to cellular data service. But he is. I was there and watched the AT&T guy activate the phone and (supposedly) add the 3GB data pack.
My advice was to do the standard thing when you’re having network issues:
- Open the “Settings” app.
- Tap to access the “General” settings.
- Scroll to the bottom and tap “Reset”.
- Select “Reset Network Settings” and agree.
- Wait for the soft reset to complete.
Unfortunately, that didn’t help. He still can’t connect to the data network. Unfortunately, it looks like we’ll have to call AT&T for a resolution. I’ll update when I know more.
For the record, I’ve heard of a number of people having this sort of problem with the iPhone 5 on all major carriers (i.e., AT&T, Verizon, and Sprint). In this case, we’re talking about an iPhone 4 (from when I upgraded to an iPhone 4S last year), though I did update it from iOS 5 to iOS 6 before re-activating it.